Returns & Refunds

[This policy must be written by NOX & NOVA before launch. Cover at least:]

• [Whether exchanges and/or refunds are offered, and the time limit]
• [Condition items must be in]
• [Items that cannot be returned, such as earrings, for hygiene reasons]
• [Who pays return delivery]
• [How refunds are paid for Cash on Delivery orders]
• [How to start a return: WhatsApp, email or the contact form]